Shipping Policy

Thank you for choosing ApolloMars Store! We endeavour to provide you with a smooth and great experience throughout your shopping journey.

Order Processing Time:
Please note all orders are processed within 1-2 business days. 

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided to you once your order is confirmed. Please note that delivery times may vary depending on your location and chosen shipping method.

Tracking Information:
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number(s) will be active within 24 hours.

Shipping Restrictions:
Some items may have shipping restrictions due to size, weight, or other logistical considerations. These restrictions will be noted on the product page, and customers will be notified during the checkout process if their order is affected.

Shipping Delays:
In rare cases, there may be delays in shipping due to unforeseen circumstances such as weather, carrier delays, or peak holiday seasons. We will do our best to notify you in advance of any expected delays and keep you updated on the status of your order.

Lost or Stolen Packages:
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your package is lost in transit or marked as delivered but not received, please contact the carrier directly to file a claim.

Shipping Address Accuracy:
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Charges:
Shipping charges are non-refundable. In the event of a return or exchange, the cost of return shipping will be deducted from your refund.

Questions:
If you have any questions about our shipping policy, please contact us to contact us. We are here to asssit you and provide any additional information you may required.